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Sydney Region — Intermittent Network Connectivity

Identified Aug 17, 2026 03:26 EDT

Incident Updates

  • Identified 9 hours ago · Aug 17, 2026 03:26 EDT

    We are currently investigating an intermittent network connectivity issue affecting a subset of servers in our Sydney (SYD) region. The majority of Rocket.net services and customer websites remain fully operational. Customers hosted on the affected servers may experience intermittent connectivity or timeouts while we work with our partner to stabilize the network. Our engineering team has identified the issue as being related to network connectivity within the Sydney infrastructure and has escalated the matter to our upstream infrastructure provider for urgent investigation. We are actively monitoring the affected servers and working with our infrastructure partners to identify the root cause and restore stable connectivity. We understand the impact this can have on affected websites and are treating this as a priority. We will provide further updates as more information becomes available.