Service Incident: tor01.onrocket.com

We’re pleased to confirm that the main infrastructure issues affecting servers and database services have now been fully resolved.

However, we are aware that a small number of websites are still experiencing unexpected behavior following the recovery.

Current status: Server connectivity: Resolved ✅ Database services: Resolved ✅ Some websites: Under investigation ⏳

Our engineering team is actively working to identify and resolve the remaining issues affecting these sites. This is part of post-recovery stabilization and cleanup.

We understand the inconvenience this may still cause and are treating these remaining cases as a priority until full stability is achieved across all affected environments.

We will provide another update as soon as we have more information or when all impacted sites are confirmed stable.

Thank you for your continued patience and understanding.

Incident Resolved – Full Service Restored

We are pleased to confirm that the recent service incident has been fully resolved.

All affected systems, including database services, have now been restored and are operating normally. Websites should be fully accessible again without errors.

Current status:

Server connectivity: Restored ✅ Database services: Restored ✅ Website availability: Fully operational ✅

We will continue to closely monitor the environment to ensure ongoing stability.

Thank you for your patience and understanding throughout this incident.

We want to provide an update on the ongoing service recovery process.

The affected server has been restored and is now back online. However, we are currently working on database restoration, which is still in progress.

Current status: Server connectivity: Restored ✅ Database services: Restoration in progress ⏳

Some websites may still experience limited functionality or database-related errors until the restoration process is fully completed.

Our infrastructure team is actively working to bring all services back to full operational state as quickly as possible.

We will share the next update as soon as the database restoration is completed or if there are any further developments.

Thank you for your patience and understanding.

Hi,

We wanted to provide you with another update regarding the recent service disruption.

The affected server has now been brought back online, and connectivity has been restored. However, our team has identified an issue affecting database services on the server, which may still impact website functionality for some customers.

Our infrastructure team is actively investigating and working to resolve the database-related issue as quickly as possible. We are monitoring the situation closely and will provide further updates as soon as we have more information.

We apologize for the continued inconvenience and appreciate your patience while we work towards a full resolution.

Thank you for your understanding.

Hi,

We wanted to provide you with an update regarding the recent service disruption.

Our infrastructure team has confirmed that the affected host system is now back online, and the server has been successfully restored. Services should now be accessible again.

We recommend verifying your website and any associated services from your side to ensure everything is functioning as expected. Our team will continue to monitor the environment closely to ensure ongoing stability.

If you notice any remaining issues or have any concerns, please let us know, and we'll be happy to assist.

Thank you for your patience and understanding throughout this incident.

We are continuing to investigate and resolve the ongoing connectivity issue affecting some tor01.onrocket.com server

A drive-level repair operation is currently in progress on the affected system. Once this process is completed, we will provide the next update with further details and progress confirmation.

Current status Repair operations are ongoing Services remain impacted for some customers Our engineering team is actively working to restore full stability as quickly as possible

We appreciate your continued patience and will share another update as soon as more information becomes available.

We are currently investigating an issue affecting connectivity to one of our hosting infrastructure components.

At this time, some services may be unreachable or experiencing degraded performance. This may impact access via SSH, websites, or other hosted services depending on where they are located.

Impact: Intermittent or full service unavailability for affected customers Possible connection issues (including SSH and web access)

Our infrastructure team is actively working to identify and resolve the issue. The disruption is related to a lower-level hardware/network component within our hosting environment.

We are monitoring the situation closely and working to restore full service stability as quickly as possible. No customer action is required at this time.

We will share updates as soon as more information becomes available or service is fully restored.

Thank you for your patience and understanding.