Temporary Service Disruption – Frankfurt Region

The issue affecting our infrastructure has now been fully resolved.

All systems are back online and operating normally. We have completed stability checks and confirm that services are functioning as expected.

We sincerely apologize for the disruption and thank you for your patience while we worked to restore services.

We are currently in the final phases of resolving the ongoing outage.

Our engineering team is actively applying the last steps of recovery and validation to ensure full stability across all affected services.

We will continue to monitor closely and provide another update as soon as the situation is fully stabilized.

Thank you for your continued patience and understanding.

We would like to inform you that the server will be temporarily taken offline again for maintenance purposes.

This maintenance is required as part of ongoing efforts to fully stabilize the environment and ensure consistent performance across all websites.

During this time, services may become temporarily unavailable.

Our engineering team will work to complete the maintenance as quickly as possible, and we will provide updates as soon as the system is back online and stable.

We apologize for the inconvenience and appreciate your patience and understanding.

The server is currently up and operational. However, we are aware that some websites are not functioning properly or may be displaying incorrectly.

Our engineering team is actively investigating the issue and working to restore full functionality to all affected sites as quickly as possible.

We are making continuous progress and will provide further updates as soon as more information becomes available.

We apologize for the inconvenience and appreciate your patience and understanding.

Earlier today, we experienced an unexpected infrastructure-related service disruption affecting one of our hosting servers in Frankfurt location. As a result, some websites hosted on the affected server experienced intermittent downtime or degraded performance.

Our engineering team responded immediately, restored the affected services, and performed additional validation and integrity checks to ensure the environment was fully stabilized.

All affected services have now been restored and are operating normally.

Timeline

10:58 EST – Monitoring detected an issue affecting core infrastructure services on the server.

11:05 EST – Engineering began investigating and initiated recovery procedures.

11:48 EST – Core services were successfully restored, and websites began coming back online.

00:58 EST – All services have been fully restored. Additional maintenance, data integrity verification, and health checks were performed to ensure service stability.

Customer Impact

Customers hosted on the affected server may have experienced:

Temporary website unavailability Intermittent slow response times Brief database connectivity errors

No customer action is required.

Root Cause

The incident was caused by an unexpected issue affecting a critical infrastructure service on the server. Once identified, our engineers performed recovery procedures and completed additional validation to ensure the environment returned to a healthy state.

Resolution

Our engineering team has successfully restored the core infrastructure services and recovery efforts are ongoing. While the majority of affected websites are now back online, a small number of sites may still experience intermittent issues as we complete final validation and recovery tasks.

We are actively monitoring the environment and working to restore full service as quickly as possible. This status page will be updated as new information becomes available.

We appreciate your patience and understanding while we continue our recovery efforts.