Server latency

Uptime Impact: 6 hours, 42 minutes, and 19 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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James E.
Identified

The issue is still ongoing. At the moment, it appears to be related specifically to the network connectivity between Cloudflare and our provider Leaseweb in the Asburn location, which unfortunately is outside of our direct control.

That said, we are actively escalating this to the appropriate teams so they can review the routing between the providers and work toward resolving it as quickly as possible. We’ll keep you updated as soon as we have any new information.

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Mimi M.
Updated

Just a quick update regarding on the ongoing case. Our team is still actively looking into it and monitoring things closely to figure out the site-level causes. At this time, performance across other servers and regions remains normal.

We truly appreciate your patience while our engineers work toward a full resolution. We will continue to provide updates as soon as more information becomes available.

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James E.
Investigating

We are aware of intermittent site slowness affecting some sites in the ASH region. Our team is monitoring the situation and investigating site-level causes. Performance on other servers and regions is normal

We appreciate your patience while we work through this.

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James E.
Began at:

Affected components
  • Rocket.net - API
  • Rocket.net - API