Resolved
Resolved

Everything appears to be back to normal with no packet loss.

Recovering

We are seeing 100% ping results at this time and are continuing to monitor.

Updated

We just received another update from PhoenixNAP:

We are currently aware of an ongoing networking issue in our Amsterdam node. Our teams have identified the cause of the issues and are working on a resolution. We will provide updates via email and on this page as they become available

Updated

PhoenixNAP has provided another update:

We are currently aware of a networking issue in our Amsterdam node. Our teams have identified the issue and are still working on a resolution. We will provide updates via email and on this page shortly.

We expect this to be resolved shortly as all hands are on deck on their end.

Note: This does not affect cached content whatsoever and is around a 20% packet loss briefly causing intermittent issues.

Identified

The data center has identified the issue:

"we have identified an issue with one of our core routers in NLD and taking steps to fix it"

Investigating

Our data center in Amsterdam (PhoenixNAP) has identified a network issue causing minor packet loss and slowdowns.

We apologize for any inconvenience this may cause.

Please follow https://status.phoenixnap.com/incidents/ldsj76nrmhg0 for full updates.

Thank you

Began at:

Affected components
  • Rocket.net - Data Centers
    • NL - Amsterdam